Withdrawal / Return – Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which with proven fault of the company Hilia Aromata you were delivered products other than or substantially different from those you ordered b) in all cases in which there was defective product or lacking its agreed quality and provided that (i) it is not provided differently from the manufacturer’s or importer’s warranty and the product is under warranty, in which case the warranty conditions apply; or (ii) if there is no warranty under (i) the legal limitation of the buyer’s rights has not occurred or (iii) if there is no warranty under (i) and the defect or missing property is not significant.

You have the right to return the products you bought and request payment of the price you paid us a) in all cases in which there was a defect in the product or its agreed quality is missing and provided that (i) it is not provided otherwise than the warranty the manufacturer, or the importer and the product is under warranty, in which case the warranty conditions apply; or (i) and the defect or missing property is not significant and (b) within 7 days of delivery of the product.

The company Ηilia Aromata is liable for compensation in case of lack of agreed quality or the existence of a defect only if this has been caused by its fault, in which case it is not responsible for slight negligence.
In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.).

In the returns made through the fault of the customer of the company Ηilia Aromata the shipping costs are borne by him and not the company Ηilia Aromata, the same applies in case of withdrawal without the immediate notification of the company Ηilia Aromata before sending the parcel, while in all other cases the transport is undertaken by the company Ηilia Aromata.

Order cancellation

The order can be canceled in the following cases:
Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button.

If the online order has been completed but the product has not been shipped yet you can send an email to hilia.aromata@yahoo.com and one of our partners will cancel your order.
After receiving the product, call us at 2103230910 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.

In case your order has already been invoiced and you wish to cancel it, then call 210 3230910 and provide the details of your order. However, the status of the order will not change on your account page.