Information provided & Products

The company Hilia Aromata is committed to the completeness and validity of the information provided on its website, both in terms of the existence of essential features that are described on a case-by-case basis for each product, and the accuracy of the information regarding the provided, from its online store, services subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.

Limitation of Liability

The company Hilia Aromata can not provide any guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.
The company Hilia Aromata is responsible only for deceit and gross negligence, in case of delay in the delivery of ordered products and for information that it provides or services that it provides through its website.

Our online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also the company Hilia Aromata has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.

Intellectual property rights

The website is the official website of the company Hilia Aromata. All content on the websites posted by Hilia Aromata, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of Hilia Aromata and are protected under the relevant provisions of Greek law, European law and of international conventions.

Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of production work or misleading the public about the real provider of the Content of the websites is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of Hilia Aromata or any other legal owner of the above copyrights.

The names, images, logos and insignia that represent the company Hilia Aromata and/or its online store and/or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of the company Hilia Aromata or/and and/or the above third parties and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property and unfair competition.

In any case, their appearance and display on the websites should in no way be construed as a transfer or assignment of their license or right of use.

User Obligations

The users of the websites accept that they will not use them and the online store of the company Hilia Aromata for sending, publishing, sending by e-mail or other means of any content that is illegal, harmful, threatening, offensive, annoying. , defamatory, defamatory, obscene, obscene, libelous, violates the privacy of others, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be transmitted in accordance with the law or infringes any patent, trademark, trade secret, copyright or other proprietary rights of third party accounts, contains: or any other codes, files, or programs designed to interrupt, damage, destroy, or obstruct the operation of any computer software or hardware, whether intentionally or unintentionally, in violation of applicable Greek and Community law and its provisions, may interfere with third parties in any way and any content is used to collect or store users’ personal data.


When you visit the pages of you may be asked to state your personal information about you (name, surname, email address, shipping address, etc.) as a rule to process your orders. Any personal data that you declare anywhere on the pages and services of the websites, are kept exclusively for reasons related to your transactions with us, communication, the improvement of the provided services and the guarantee of the operation of the respective service and may not be used by any third party (except as provided by law to the competent authorities only).

In any case, the employees of the company Hilia Aromata who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may be disclosed to companies cooperating with, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that personal Your information is not being processed illegally.

For any question or suggestion or statement related to these issues please contact us using the special contact form provided at the following link At any time the user reserves the right to be informed or to object to the further processing of his data in accordance with current legislation for the protection of personal data.

Order update process

When registering your order you will receive an automated e-mail stating the details of your order. After processing the order from the online shopping department of the company Chilia Aromata, you will receive the second and confirmation e-mail with the products that will be sent to you.
As your order progresses you will receive a series of automated emails, which will report the progress of the order. These messages refer to the following steps:
Order processing: When your order has been received by a partner of our company who checks it for correctness.
Picking status: Your order is in the process of collecting products in our warehouse.
Pricing: The products of the order have been collected and have been sent for shipment to your place.
Partial pricing: Some of the products in your order have not been collected and are pending. The products mentioned in the e-mail will be delivered to you.
Canceled: Your order has been canceled from the warehouse: This is an order for delivery to one of our stores by the end customer.
Shipping: This confirms that the order has been received by the courier and they are able to deliver it to you.
In case your order is pending then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phones you have given us when registering or registering the order on our site.
There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these emails can reach you and keep them throughout our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

Shipping products

The products are sent nationwide with free shipping. The delivery of the products takes place within 1 to 2 working days, except for the case of cash on delivery, which has an additional cost of 3 €.

Withdrawal / Return – Product Replacement

You have the right to return the products you bought and request their replacement a) in all cases in which with proven fault of the company Hilia Aromata you were delivered products other than or substantially different from those you ordered b) in all cases in which there was defective product or lacking its agreed quality and provided that (i) it is not provided otherwise than the manufacturer, or the importer’s warranty and the product is under warranty, in which case the warranty conditions apply or (ii) if there is no warranty (i) the legal limitation of the buyer’s rights has not occurred or (iii) if there is no warranty under (i) and the defect or missing property is not significant.

You have the right to return the products you bought and request payment of the price you paid us a) in all cases in which there was a defect in the product or its agreed property is missing and provided that (i) is not provided otherwise than the warranty of the manufacturer or importer and the product is under warranty, in which case the warranty conditions apply; or (i) and the defect or missing property is not significant and (b) within 7 days of delivery of the product.

The company Hilia Aromata is liable for compensation in case of lack of agreed quality or the existence of a defect only if it has been caused by its fault, in which case it is not responsible for slight negligence.
In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.).
In the returns that are made through the fault of the customer of the company Hilia Aromata then the shipping costs are borne by him and not the company Hilia Aromata, the same applies in case of withdrawal without the immediate notification of Hilia Aromata before sending the parcel, while in all other cases the transport is undertaken by the company Hilia Aromata.

Order cancellation

The order can be canceled in the following cases:
Before the order is completed, during the electronic ordering process you can “back” and remove the quantities of products from your cart by clicking on the “remove” button.
If the online order has been completed but the product has not been shipped yet you can send an email to and one of our partners will cancel your order.
After receiving the product, call us at 2103230910 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will serve you immediately and will inform you about all your options.
In case your order has already been invoiced and you wish to cancel it, then call 210 3230910 and provide the details of your order. However, the status of the order will not change on your account page.

Confidentiality of Transactions

Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to the company Hilia Aromata is confidential and the company Hilia Aromata has taken all necessary measures to be used only to the extent that it is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
The company Hilia Aromata does not disclose the details of the customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or a decision of another public authority.
In the event that the company Hilia Aromata uses third parties to support its systems, it takes care to ensure confidentiality.
You can request any information kept about you as well as their correction in case you can document the existence of an error.